Customer reviews

What our guests say

"Excellent"

Our stay at the Mora Hotel was wonderful. The staff were always courteous and helpful.

Hotel response

Dear Patty, Thank you for your wonderful words about our hotel. We are happy that you enjoyed your time here and hope to see you again soon. Regards
Hotel guest
1-Jul-2022

"Excellent"

"Excellent"

Staff was helpful and friendly, hotel was clean and rooms well maintained, location excellent and an overall positive experience. Will definitely stay here again on my next visit!

Hotel response

Dear Barbara, First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Hotel Mora by Mij and that you appreciated our hotel and staff. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know how clients like you appreciate our efforts. It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Madrid. Regards from Hotel Mora by Mij
Hotel guest
8-Jun-2022

"Excellent"

"Very good"

Quiet room, comfortable bed, superb central location. Very nice cafe in the building and others nearby for evening food. Will stay again if price stays reasonable!

Hotel response

Dear Mary, Thank you so much for taking the time to share your experience at Hotel Mora by Mij with all the travelers. We are really glad to hear that you enjoyed your stay with us and appreciated our hotel. If you have the chance to visit Madrid once again, we will be thrilled to welcome you once again at Hotel Mora by Mij Best regards
Hotel guest
24-May-2022

"Very good"

"Excellent"

Having stayed at the Hotel Mora first time in the 90s, and subsequently several times afterwards we found the hotel to be consistently very clean, and the personnel very helpful and kind. We will stay here again !

Hotel response

Dear Dan, First of all we would like to thank you for your comment about our staff and cleaning, but above all else thank you for choosing our hotel for your trips to Madrid. We hope to see you again soon. Regards from Hotel Mora by Mij
Dan Ralescu
19-May-2022

"Excellent"

"Excellent"

The correspondence before our stay was correct and fast. The location was perfect and the service was what we expected from a good hotel

Hotel response

Dear Raphaël, Thank you very much for your positive review, we are glad you enjoyed your stay and are looking forward to receiving you back again! Best regards from Hotel Mora by Mij
Hotel guest
16-May-2022

"Excellent"

"Very good"

We really enjoyed our stay at Hotel Mora. It's really in the city center so we could walk everywhere. I'm glad we found this pet friendly hotel and our dog could join us for our Madrid trip.

Hotel response

Dear Tunde, We wanted to thank you for your comment about your stay at Hotel Infantas by Mij. We are glad that your stay has been pleasant. Hope to see you at our hotel again soon. Yours sincerely
Tunde Farkas
26-Apr-2022

"Very good"

"Excellent"

We loved staying at Mora Hotel. The place was in a great location, close to many sightseeings and restaurants. The room was very comfortable and we loved the display and amenities offered. This was a family trip and we had a great time.

Hotel response

Dear Amada, Thank you very much for your positive review, we are glad you enjoyed your stay and are looking forward to receiving you back again! Best regards from Hotel Mora by Mij
Hotel guest
25-Apr-2022

"Excellent"

"Excellent"

We enjoyed a lot of our 5 days visit in the Hotel Mora. All was fine organized and our wishes were well taken in account. The location was excellent and although the Prado street was very lively we didn't have any harm of the noises. The room was clean and the bed excellent.

Hotel response

Dear Leena, Your detailed compliments about our cleaning, comfort, staff and location here at Hotel Mora by Mij are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when we succeeded. Thank you for choosing your stay with us and for taking time to write a wonderful review. We look forward to your return.
Hotel guest
15-Apr-2022

"Excellent"

"Excellent"

Location is awesome as it’s next door to Atocha transportation hub, subway stops, bus stop, Prado, Reina Sophia and city center. Rooms are clean and quiet. Staff is so very help. I stay here every time in Madrid.

Hotel response

Dear Miles, Your detailed compliments about our cleaning, comfort, location and staff here at Hotel Mora by Mij are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when we succeeded. Thank you for choosing your stay with us and for taking time to write a wonderful review. We look forward to your return. Regards from Paseo del Prado
Hotel guest
31-Mar-2022

"Excellent"

"Excellent"

A localidade é excelente! A vista é linda! Os atendentes são super atenciosos e prestativos! Tem um lugar de tomar café da manhã, maravilhoso destronado hotel!

Hotel response

Dear Miles, Your detailed compliments about our cleaning, comfort, location and staff here at Hotel Mora by Mij are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when we succeeded. Thank you for choosing your stay with us and for taking time to write a wonderful review. We look forward to your return. Regards from Paseo del Prado
Hotel guest
14-Mar-2022

"Excellent"

"Very good"

Nice hotel, friendly staff. Very central. You can walk to the Prado, Atocha trainstation, Plaza Major, Royal Palace. Good room with a small balcony.

Hotel response

Dear traveller. We are glad to know that the hotel covered all your expectations. As you say, we are just a few metres from the Atocha train station, right in front of the Botanical Garden and the Prado Museum and a few minutes from Puerta del Sol. Our hotel is perfect as a starting point for exploring the city. Greetings from the heart of Madrid
Hotel guest
3-Mar-2022

"Very good"

"Excellent"

I stayed at Hotel Mora before flying from Madrid Airport. The hotel is a great value, in an excellent location (close to train station, walking distance to main tourist areas). Above all the staff were very friendly and so helpful with any questions. They organized a taxi to the airport that was waiting for me in the lobby the next morning. It made the whole travel experience very smooth. Thank you!

Hotel response

Dear traveller. We are glad to hear you enjoyed your stay in our hotel. As you comment, the front desk team is always ready to help you with all it's in their hands. The connection to the airport from our hotel is perfect. Just in front of the hotel you can take the bus that costs 5€, from Atocha station you can take the train that leaves you at terminal 4 and if you prefer a taxi it will costs you 30€ and you will be at the airport in about 25 minutes. Greetings from Madrid's Paseo del Prado.
Hotel guest
2-Mar-2022

"Excellent"

"Excellent"

We arrived early in the morning and the smiling face of the receptionist is such a warm welcome. We had 2 puppies with us and the treatment they gave to our dogs was amazing. We really had a wonderful stay and good value for our money. It exceeded my expectations. Near to everything, the good thing we also love is the park and garden infront that let our dogs play (just outside Botanical garden). Overall we love the area, near to everyrhing such as restaurants, groceries and just a few minutes walk going to the center (sol, plaza mayor, gran via, plaza españa, callao etc.) Public transport also is easy as you can find bus stations nearby and also the subway station. We will definitely go back to Madrid and will again back to this hotel. We had a lovely stay and more for my fur babies.

Hotel response

Dear traveller. We are glad to hear you enjoyed your stay in our hotel. As you comment, the front desk team is always ready to help you with all it's in their hands. The connection to the airport from our hotel is perfect. Just in front of the hotel you can take the bus that costs 5€, from Atocha station you can take the train that leaves you at terminal 4 and if you prefer a taxi it will costs you 30€ and you will be at the airport in about 25 minutes. Greetings from Madrid's Paseo del Prado.
Hotel guest
1-Feb-2022

"Excellent"

"Very good"

Clean comfortable basic room. Staff were very friendly and competent

Hotel response

Dear traveller, We are glad to know that the hotel covered all your expectations. We are a very complete 2 stars hotel but our staff is five stars, thank you! Greating from the heart of Madrid.
Hotel guest
28-Jan-2022

"Very good"

"Excellent"

I stayed at Hotel Mora for 3 days, 2 nights and it was a very pleasant visit. The hotel's location is unmatchable as you are close to all public transportation, a stones throw away from El Retiro, a few minutes by foot to most of the must-see places in Madrid, and lots of cafes and restaurant in the area. The room is also well kept while the service is exceptional. I'll definitely book my stay again in Hotel More by Mij on my next trip to Madrid.

Hotel response

Dear Glaiza, Thank you for your kind words about your stay with us. We are really happy to hear that you enjoyed the time you spent at Hotel Mora by Mij. It is true that our location is really good to visit the city, we are just across the Botanical Garcen and the most important museums of the city, Retiro park and the centre of Madrid are also really close. We hope to see you again. Regards form Hotel Mora by Mij
Glaiza Jarloc
8-Jan-2022

"Excellent"

"Excellent"

El cuidado con las mascotas ha sido excelente

Hotel response

Estimado viajero, Muchas gracias por la gran valoración que nos ha dado. La verdad es que a todo el personal le encantan los animales, por lo que nos encanta tenerlos por aquí. Esperamos verles pronto por aquí
Hotel guest
17-Dec-2021

"Excellent"

"Excellent"

Hotel com ótima localização aos pontos turísticos como o Museu do Prado e Jardim Botânico, com atendentes muito gentis. Certamente uma boa opção !!

Hotel response

Estimado viajero, Muchas gracias por la gran valoración que nos ha dado. La verdad es que a todo el personal le encantan los animales, por lo que nos encanta tenerlos por aquí. Esperamos verles pronto por aquí
Ricardo Simi
29-Nov-2021

"Excellent"

"Very good"

Centrally located near museums, restaurants and railway/metro. Helpful staff. Not expensive.

Hotel response

Dear Mr. Piper, Thank you so much for spending part of your time to share your experience in our hotel. From the hotel you can walk to the main attraction of the City, for example we are just in front of the Prado Museum and Reina Sofia and Thyssen are only 5 minutes walking. We are very close to the metro stop (Estación del Arte) and Atocha, train station. We are agree with you, the hotel offers a very appropiate value for money. We hope to see you soon again Regards from the heart of Madrid
Geoffrey Piper
27-Nov-2021

"Very good"

"Very good"

We were very pleased with our stay at Hotel Mora. We especially enjoyed the location and convenience of the hotel. We would like to give special attention to Adrian at the reception who was especially helpful with out checkout and finding a taxi early in the morning of our departure.

Hotel response

Dear Mr. Piper, Thank you so much for spending part of your time to share your experience in our hotel. From the hotel you can walk to the main attraction of the City, for example we are just in front of the Prado Museum and Reina Sofia and Thyssen are only 5 minutes walking. We are very close to the metro stop (Estación del Arte) and Atocha, train station. We are agree with you, the hotel offers a very appropiate value for money. We hope to see you soon again Regards from the heart of Madrid
Jeff A Redford
13-Nov-2021

"Very good"

"Excellent"

The staff was amazing. They were so accommodating and it really made the stay great. I am super thankful that the hotel accepts pets. The location is also fantastic and the prices are good. The room was also very clean.

Hotel response

Dear Jaclyn, Thank you very much for your positive review, we are glad you enjoyed your stay and are looking forward to receiving you back again! Best regards
Jaclyn Gallegos
24-Oct-2021

"Excellent"

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